Delivery & Returns policy

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Delivery

Standard delivery £3.95 (UK mainland only)

For all orders over £50 will qualify for free delivery (UK mainland only)

At present we do not ship outside the UK.

Delivery:

• Your order will be dispatched within 2 - 3 working days.  
• Once we've received your order, you will receive another email confirming order has been processed / dispatched
• Small parcels will be handled by Royal Mail 
• Larger parcels will be handled by EVRI.
• All orders placed over the weekend (including Bank holidays) will be processed the next following working day.

Refunds and exchanges 

We hope you're satisfied with your purchase. If not, return unused item(s) in perfect condition with original packaging within 14 days for an exchange or full refund. Please contact info@justanormalhouse.co.uk for the return address.

Please note, original shipping fees are non refundable. Return postage costs are your responsibility unless goods are received faulty. Refunds are processed within 72 hours upon receipt . You will receive an email notifying once refund has been processed. 

Claims and Damages

In the event you receive any of your shipments damaged, we need to be notified within 24 hours of receipt. We cannot be held responsible after this time. All claims are responded within 24-48 working hours (excluding weekends). If you have not received a reply within this time, please contact us to verify the receipt of your claim, 

Please email info@justanormalhouse.co.uk with the following information:

• Your order number
• Product code and quantities damaged
• Images illustrating the damage